Refunds and Exchange Information
Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete “no fuss” guarantee to all our customers. If your goods are damaged or if you receive an incorrect product, we would be happy to give you the following alternatives:
- Exchange the goods for an alternative of your choice to equal value.
- Give you a full refund for the price you paid for the goods.
In case of damaged products, contact must be made within 24 hours of receipt of the products by email hello@kaarr.in notifying us of any damage to the product. Upon return, the article will undergo a quality control check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality control check to ensure it is unused and in its original packaging stage, an exchange/refund will be dispatched.
Please follow these steps if you have received damaged items.
- Email hello@kaarr.in with your (Order number)_returns in the subject field (within 24 hours of receipt of the products). You can also send details on Whatsapp: +91 8826220421
- Describe in as much detail as possible the damage to your product and attach photographic evidence detailing the damage to the product.
Customers also have to provide opening package video of the product. - We will contact you within 24 hours to initiate your refund or send a replacement item as required.
Orders can be cancelled anytime before they are dispatched without any extra costs.
There will not be any return/refund/exchange other than the above conditions stated.
If you ever have any questions regarding our refunds & exchange, please contact us at hello@kaarr.in or call us at +91 8826220421.
If any dispute arises, it shall be dealt by sole arbitrator at the Delhi International Arbitration Centre, High Court Delhi and no court has the jurisdiction to deal with the disputes.